Changed your mind? That’s ok!
Non-sale items can be returned for exchange or refund within 30 days of them being delivered. Items must be unworn, unopened, or otherwise unused with all original tags/labels attached. The only exception to this is footwear – if you need a different size we are happy to replace them for you, though please keep original tags/labels attached.
Note that you’ll need to cover the cost of returning the items to us.
Sale items can only be exchanged, or credited, not refunded.
Need a replacement for a faulty item, or an item still under warranty?
Unfortunately, sometimes stuff goes wrong. If the item you receive is faulty, follow the returns process below and we’ll sort it out as soon as possible. We will replace it or provide you with a refund, and of course meet all our obligations under the Consumer Guarantees Act.
Warranty periods vary per item. If the item you purchased is broken and you believe it’s still under warranty, complete the return process and we can check this for you.
To make a return
Scroll to the bottom of this page and fill in the return form. The order number can be found on the placemakers.co.nz order confirmation you would have been emailed when your placed your order. You can find the store information on PlaceMakers Store Finder.
Our team will contact you via email to arrange the rest!
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.
Please return your item to the store that you purchased it from online. You can check this on your receipt that was emailed when you placed the order.
Once we’ve received the returned item and confirmed it’s in resalable condition, we will send out your new item. If you’d like to exchange for a higher priced item, the difference will need to be paid.
Once we’ve received the returned item and confirmed it’s in resalable condition we will make a refund to the same payment method you used to order it. Refunds may take up to 30 days to show on your bank account due to bank processing times.
Complete this form to make a return, the PlaceMakers store will then get in contact with you to arrange the return.